AquaTru
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
AquaTru Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AquaTru has 2.7 star rating based on 19 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Performs reverse osmosis water filtration, Water filter unit, Does what it says.
Cons: Base not repairable, Does not work after three months, Too much plastic.Recent recommendations regarding this business are as follows: "Better teaching for new customers. An easier method of keeping track of filter replacements is needed.", "Use Pissed Consumers!", "Have your order number. They will not make the effort to try to find it.", "Purchase from another water purification company with acceptable Customer Service.", "Clean your machine.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AquaTru has 2.7 star rating based on 19 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Performs reverse osmosis water filtration, Water filter unit, Does what it says.
Cons: Base not repairable, Does not work after three months, Too much plastic.Recent recommendations regarding this business are as follows: "Better teaching for new customers. An easier method of keeping track of filter replacements is needed.", "Use Pissed Consumers!", "Have your order number. They will not make the effort to try to find it.", "Purchase from another water purification company with acceptable Customer Service.", "Clean your machine.".
Most users want AquaTru to offer a solution to their issues.
Review authors value the most Privacy and Data Security and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Top AquaTru Reviews
"Trying to purchase under counter system"
I was having problems ordering a system on line. The company's customer service representative was very gracious and professional in assisting me in solving my...
"I haven’t received confirmation for my order nor a tracking number"
Havent received confirmation of my order even after I spoke to them. I was told an email was sent with tracking info, nothing received. Really poor...
Alexandria, Virginia
Trying to purchase under counter system
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Verified Reviewer |
Atlanta, Georgia
Base unit leaked all water out of both tanks.
User's recommendation: Better teaching for new customers. An easier method of keeping track of filter replacements is needed.
Salt Lake City, Utah
Not turning on
Pitt Meadows, British Columbia
Purchasing new filters
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Castle Rock, Colorado
I lost the key to change the filters on my carafe purifier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mableton, Georgia
First Time Ordering
Vista, California
I haven’t received confirmation for my order nor a tracking number
Irvine, California
App is not working
User's recommendation: Use Pissed Consumers!
Oakland Park, Florida
Mineral bottle brokwn
Preferred solution: Apology
User's recommendation: Have your order number. They will not make the effort to try to find it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeland, Florida
Unfiltered tank spring brike
Preferred solution: Deliver product or service ordered
Rancho Cordova, California
It is unacceptable.
Preferred solution: Communication and additional information from company.
User's recommendation: Purchase from another water purification company with acceptable Customer Service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
AquaTru Malfunction
Preferred solution: I would like a new AquaTru Connect unit. I am willing to pay the difference of my malfunctioning original AquaTru unit.
Hampton, Virginia
Unit stopped working
User's recommendation: Clean your machine.
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Bussiness
- Water filter unit
- Does not work after three months
Preferred solution: Full refund
Glenside, Pennsylvania
Terrible product
User's recommendation: Don't buy this product.
Not turning on
- Unidad de filtrado de agua
Preferred solution: Let the company propose a solution
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Thank you for the heads up